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10. Operating costs

for the year ended
Note 31 December 2013 31 December 2012
Programming costs 407,763 360,311
Distribution, marketing, customer relation management and retention costs 331,960 312,723
Cost of internal and external TV production and amortization of sport rights 385,198 351,489
Depreciation, amortization, impairment and disposal 256,416 243,066
Salaries and employee-related costs a 178,626 178,373
Broadcasting and signal transmission costs 153,285 149,731
Amortization of purchased film licenses 134,042 112,107
Cost of equipment sold 63,914 36,152
Cost of settlements with mobile network operators and interconnection charges 77,912 44,110
Cost of debt collection services and bad debt allowance and receivables written off 28,177 27,457
Other costs 140,377 156,144
Total 2,157,670 1,971,663

Depreciation, amortisation, impairment and disposal comprise depreciation and impairment of property, plant and equipment, amortisation and impairment of intangible assets and net book value of disposed property, plant, equipment and intangible assets (excluding amortization of programming assets).

a) Salaries and employee-related costs

for the year ended
31 December 2013 31 December 2012
Salaries 152,948 151,880
Social security contributions 20,105 19,667
Other employee-related costs 5,573 6,826
Total 178,626 178,373

Average headcount of non-production employees

for the year ended
31 December 2013 31 December 2012
Number of employees – employment contracts 1,472 1,454

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